hbsji's Privacy Policy — Your Information Is Safe With Us

1 Scope and Applicability of This Policy

This privacy policy applies to all services, websites, mobile interfaces, and any related digital channels of the hbsji platform. If you use our site, create an account, or use our services, this policy applies to you.

This policy applies only to hbsji's own operations. Third-party payment processors or game providers may have their own privacy policies that are outside our control.

This policy applies in both English and Bengali. In the event of any dispute, the Bengali version will be considered authoritative.

2 What Information We Collect

2.1 Information Provided Directly

When you register or contact us, the information we may collect includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Payment information: bKash, Nagad, or Rocket number (full numbers are not stored)
• Identity verification documents (when required)

2.2 Automatically Collected Information

The following may be collected automatically when you use our site:

• IP address and device type
• Browser type and version
• Time of visit, page views, and navigation patterns
• Cookies and session data (see Section 8 for details)
• Referral source (where you came from when visiting our site)

2.3 Transaction-Related Information

Information related to the financial activity of your account, such as deposit and withdrawal history, betting records, and bonus usage.

3 Purpose of Data Collection

hbsji uses your information for the following legitimate purposes:

3.1 Service Delivery and Management

• Creating and managing your account
• Processing deposits and withdrawals (minimum deposit ৳200, minimum withdrawal ৳500)
• Providing bonuses and promotions
• Managing the VIP program
• Providing 24/7 Bengali language support

3.2 Security and Compliance

• Preventing account fraud and unauthorized access
• Age verification — for users aged 21 and above only
• Enforcing responsible gaming policy
• Complying with anti-money laundering regulations

3.3 Improvement and Personalization

• Improving the platform experience
• Showing relevant offers and promotions
• Identifying and resolving technical issues

4 Sharing Information with Third Parties

hbsji does not sell your personal information. However, information may be shared in the following limited circumstances:

• Payment processors: Minimum necessary information is shared to complete transactions through bKash, Nagad, and Rocket.
• Game providers: Only the information necessary to manage gaming sessions is shared with providers such as Pragmatic Play, JILI, PG Soft, Spribe, and others.
• Technology partners: Trusted technology partners for platform operation and security.
• Legal obligations: Based on a legal demand from a competent authority or a court order.

Outside the above cases, we do not disclose your information to any third party. All third-party partners are required to commit to upholding privacy standards.

5 Data Protection and Security Measures

To keep your information secure, hbsji applies industry-standard technical and organizational security measures:

5.1 Technical Protection

• SSL (Secure Socket Layer) encryption — all data transfers are secure
• Password hashing — your password is never stored in plain text
• Firewall and intrusion detection systems
• Secure and segregated data servers
• Regular security audits and testing

5.2 Organizational Protection

• Access to data is limited to authorized personnel only
• Staff training on compliance with privacy policy
• Rapid response plan in the event of a data breach

Although we strive to ensure the highest level of protection, no digital system is 100% secure. However, we commit to taking prompt action in response to any security incident.

6 Data Retention Period

We retain your information only for as long as it is necessary or legally required:

• Active accounts: Relevant information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, financial records and compliance-related information may be retained for the period required by applicable law.
• Transaction records: Retained for the period specified in accordance with financial regulations.
• Log data: Generally deleted automatically after a short period.

7 Your Rights

As a user of hbsji, you have the following rights regarding your own information:

7.1 Right to Access

You may request to know what type of information we hold about you.

7.2 Right to Correction

If there is any error in your information, you may request a correction. Many details can be updated directly from your account settings.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted, however some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Restrict Processing

You may request that the processing of your information be limited for specific purposes.

7.5 Right to Complain

If you feel that we are using your information improperly, you may contact us directly.

To exercise the above rights, write to [email protected] or contact us via 24/7 live chat.

8 Cookies Policy

Cookies are used on the hbsji site. Cookies are small text files stored on your device that improve the functionality of the site.

8.1 Essential Cookies

These are essential for the basic functioning of the site. These cookies are used to maintain login sessions and ensure security. Disabling them may cause the site to not function properly.

8.2 Performance Cookies

Collects anonymous statistics to improve page loading speed, error detection, and user experience on the site.

8.3 Functional Cookies

Remembers your preferences — such as language settings and interface customization.

Cookies can be controlled or deleted from your browser settings. However, disabling essential cookies may cause some services to not function properly.

9 Protection of Minors

hbsji services are for users aged 21 and above only. We do not knowingly collect information from minors.

Age is verified during the registration process. If we learn that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If you believe a minor has registered on our site, please notify us immediately at [email protected].

10 International Data Transfers

hbsji may operate data servers outside Bangladesh. In such cases, your information may be transferred to and stored in other countries.

Wherever information is transferred, we ensure that appropriate protection measures are maintained and that your information remains protected in accordance with this privacy policy.

11 Marketing Communications

If you give consent to marketing communications during or after account creation, we may send you relevant offers, promotions, and updates.

If you wish to stop marketing communications at any time:

• Change "Notification Preferences" in Account Settings
• Send a request to [email protected]
• Let us know via 24/7 live chat

Even if you turn off marketing communications, important account information (such as transaction confirmations) will continue to be sent.

12 Policy Changes

hbsji may update this privacy policy from time to time. If there are significant changes, we will:

• Display a notice in a prominent place on the site
• Notify you at your registered email
• Update the "Last Updated" date at the top of the policy

If you continue using the site after changes are made, you will be considered to have agreed to the updated policy. So please review this page regularly.

13 Applicable Law & Dispute Resolution

This privacy policy is governed by applicable international and local data protection laws. Any disputes arising from this policy will first be resolved through negotiation.

If you have a complaint, please contact us first at [email protected] or via live chat. Our team will make every effort to resolve the issue.